Australian Returns and Refunds Policy
At Wild Horse Homestead, we want you to love your purchase— but if for any reason you’re not satisfied, our returns policy has you covered.
We accept returns and replacements for the following product conditions:
- New (unused and in original condition)
- Broken
- Defective
You are welcome to request a refund or exchange within 30 days of purchase within Australia, as long as you provide proof of purchase.
Key Return Conditions:
Returns are accepted even if the product is not defective, provided it is new.
Refunds will be processed using the original payment method.
Delivery fees are non-refundable.
Refunds typically take 9–14 business days to appear in your nominated account, excluding any unforeseen delays.
How to Return:
You can return items:
In-store (by appointment only during business hours) or
By mail to our farm:
10 Arborfour Road, Glenwood QLD
International Return and Refunds Policy
At Wild Horse Homestead, we are proud to offer international shipping to many countries around the world so customers everywhere can enjoy our products. However, due to the unpredictable nature of international postal systems, we are unfortunately unable to guarantee delivery once an order leaves Australia.
Important Information for International Customers:
Once your order has been dispatched, it becomes the responsibility of your country’s local postal or customs service.
While we provide tracking for most international shipments, delivery times may vary widely and can be affected by customs delays, local postal handling, or other factors beyond our control.
Wild Horse Homestead does not offer refunds, replacements, or credits for international orders that are lost, delayed, or not received.
Before You Order Internationally:
We strongly recommend checking your local import regulations and postal reliability before placing an international order. Some countries may have restrictions on imports or experience inconsistent delivery performance.
By placing an international order with Wild Horse Homestead, you acknowledge and accept these risks.
We appreciate your understanding and thank you for supporting our Australian business.
With the above being said, we see an over 99% success rate for international deliveries (dried products only) without issue.
Changed Your Mind?
Changed your mind? No worries — contact us and we’ll do our best to sort out a solution that suits you.